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Terms and Conditions

Last Updated: July 9, 2025

Introduction

Welcome to Eisen Auto Spa ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website [Your Website URL] and our services, including car detailing, cleaning, and other automotive spa services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. Use of Our Services

a. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

b. Account Registration

Some Services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

c. Prohibited Conduct

You agree not to:

  • Use the Services for any unlawful or unauthorized purpose.

  • Interfere with or disrupt the operation of the Services, including by introducing viruses or other harmful code.

  • Attempt to gain unauthorized access to any part of the Services or our systems.

  • Misrepresent your identity or provide false information.

  • Use the Services in a manner that infringes on the rights of others.

2. Booking and Payment

a. Appointments

Our Services, such as car detailing, are provided subject to availability. You may book appointments through our website or by contacting us directly. We reserve the right to refuse or cancel appointments at our discretion, subject to applicable laws.

b. Payments

You agree to pay all fees for Services as outlined at the time of booking. Payments must be made through the payment methods we provide. All fees are non-refundable unless otherwise stated or required by law.

c. Cancellations and Refunds

  • Cancellations: You may cancel an appointment by contacting us at least [Your Cancellation Period, e.g., 24 hours] in advance. Late cancellations may incur a fee.

  • Refunds: Refunds, if applicable, will be processed in accordance with our refund policy, available upon request.

3. Service Limitations

We strive to provide high-quality Services but cannot guarantee specific results, such as the complete removal of stains or scratches. The condition of your vehicle and other factors may affect outcomes. We are not liable for damage to vehicles that is not directly caused by our negligence or misconduct.

4. Intellectual Property

All content on our website and related to our Services, including text, images, logos, and designs, is owned by Eisen Auto Spa or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without our prior written permission, except for personal, non-commercial use.

5. Third-Party Links and Services

Our Services may include links to third-party websites or services. We are not responsible for the content, availability, or practices of these third parties. Your interactions with third-party services are governed by their respective terms and policies.

6. Disclaimers and Limitation of Liability

a. Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

b. Limitation of Liability

To the fullest extent permitted by law, Eisen Auto Spa, its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or use, arising out of or in connection with your use of the Services, whether based on contract, tort, negligence, or otherwise. Our total liability for any claim related to the Services will not exceed the amount you paid for the Services giving rise to the claim.

7. Indemnification

You agree to indemnify, defend, and hold harmless Eisen Auto Spa, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the Services, violation of these Terms, or infringement of any third-party rights.

8. Termination

We may suspend or terminate your access to the Services at our sole discretion, with or without notice, if you violate these Terms or for any other reason. You may stop using the Services at any time. Provisions of these Terms that by their nature should survive termination (e.g., intellectual property, limitation of liability, indemnification) will continue to apply.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your State/Country, e.g., California, USA], without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Services will be resolved through binding arbitration in [Your City, State/Country], in accordance with the rules of [Arbitration Organization, e.g., American Arbitration Association]. You agree to waive any right to a jury trial or to participate in a class action.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on our website with a revised "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

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