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Privacy Policy

Last Updated: July 9, 2025

Introduction

Welcome to Eisen Auto Spa ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [Your Website URL] or use our services, such as car detailing, cleaning, or other automotive spa services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.

1. Information We Collect

We may collect the following types of information when you use our Services:

a. Personal Information

  • Contact Information: Name, email address, phone number, or mailing address provided when you book an appointment, contact us, or subscribe to our newsletters.

  • Account Information: Username, password, and other details you provide when creating an account for booking or loyalty programs.

  • Payment Information: Credit card details or other payment information if you pay for our Services (processed securely through third-party payment processors).

b. Non-Personal Information

  • Usage Data: Information about how you interact with our Services, such as pages visited, time spent on the site, and links clicked.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, or similar technologies to enhance your experience and analyze usage trends.

c. Information from Third Parties

  • We may receive information about you from third parties, such as social media platforms or analytics providers, when you interact with our Services through those platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Services, including scheduling appointments and delivering car detailing services.

  • To process payments and fulfill bookings.

  • To communicate with you, including responding to inquiries and sending promotional materials about our Services (with your consent where required).

  • To personalize your experience by tailoring content, offers, or recommendations.

  • To monitor and analyze usage trends to enhance functionality and user experience.

  • To comply with legal obligations and protect our rights, property, or safety.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors (e.g., hosting providers, payment processors, or analytics services) who assist us in operating our Services, provided they agree to keep your information confidential.

  • Legal Requirements: When required by law, such as in response to a subpoena, court order, or other legal process.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

  • With Your Consent: When you explicitly agree to share your information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Services.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Opt-Out: Opt out of marketing communications or certain data processing activities.

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [Your Contact Email]. We will respond to your request in accordance with applicable laws.

7. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

9. International Data Transfers

If you are located outside [Your Country], your information may be transferred to and processed in [Your Country or Other Countries]. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Please review this policy periodically.

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